Frequently Asked Questions

How to search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How about shipping costs?

We provide free shipping on all orders to more than 200 countries. However please ensure you understand the estimated Total Order-to-Delivery Time in the next section below before you place an order. If you need any assistance please do not hesitate to contact us

How long can I receive my order?

Total Order-To-Delivery Time = Processing time + Shipping time (this does not include any customs delays, weekends, holiday periods, and any unforeseen circumstances.)

Processing time generally take 2-5 day processing time

Shipping time varies by location. These are delivery estimates:

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised by the seller.
• The item you received was not as described.
• The item you received that was assured to be genuine was fake.