Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Minty Man (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mintyman.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at concierge@mintyman.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at concierge@mintyman.com
Arrived in a month. Everything in order not only came with oil lubrication but still am satisfied testing
Order Came Before Time good quality product
It was a low-noise, soft-working razor charging cable fault, but I strongly recommend the transfer cable to resolve the problem.
Excellent trimmer, came quickly by courier right in hands for 4 days, the box is whole, like the device itself, works well, cuts almost in 0, but it does not reach a little (even the top models seem to me sometimes worse than a haircut), came fully charged, which is not unimportant also works from the network, If the battery died (that I hope not soon will happen), you can shave or cut from the network. Trimmer fully met expectations, thanks to the store :)
Everything works, everything glows, delivery is fast. In the hand lies perfectly, light, came charged. You can work from the battery from the network, the euro plug. There is oil, 3 nozzles. Great thing
Quality fire! Delivery 4 days to Tyumen! charged, knives sharp, shave clean. In general respect to the store I recommend!!
Thank you, excellent trimmer, removes in 0,1, which is very cool, for barbers a great option for such a price, very powerful, you can put blades from Wahl, recommend
At first glance an excellent machine, as I try in the haircut I will leave an additional review. The parcel went two months smoothly: ordered 11.11.19, came 10.01.20; but the month it went from Moscow to Nizhny Novgorod ((in tracking the last record was 16.12.19 that she was in Moscow; what and why it is so delayed remains a mystery. The delivery was carried out by the Courier home on the last day of the settlement period, I already wanted to open the dispute)) the box was slightly wrinkled, but the integrity of the machine was not reflected, the kit is all visible in the photo and as indicated by the store. Came fully charged for 100%, lubricated with oil. I could try it while only on my hands)) everything is absolutely smooth, when cutting the hair does not twitch and does not chew. Everything is fine, seller thanks
Best hair clipper in my opinion and it deserves more than 5 Star. cutting smoothly, clean with no pain. I recommend it to anyone. single cut takes 3% of the battery which means the battery is excellent. Don't have a second opinion if you need one. Trusted.
Very good, exceeded my expectations! !